Why Optimize Your Website UX?
It's not just about meeting your goals, it's about focusing on your customers. These are real people with needs and preferences who can measurably show you what those are. This human-centric process helps you make better decisions and drive more sales.
Understanding
Gain insight into where users go, how they interact, and what's working or not.
Purpose
Directly connect website activity to your core metrics and business goals.
Flexibility
Focus efforts on localized areas and experiment with new creative ideas.
Confidence
Get user feedback with proven positive results before you deploy changes.
How are Customers Actually Using Your Site?
The first step to improving your website is to understand what is ineffective, confusing, or missing. Without getting user perspectives, your "wish-list" items are just a shot in the dark.
The Foundations of Website UX
The idea is to make changes that actually matter in the goal of increasing revenue.
Research User Data
We take a deep dive into the numbers to determine where a change would be most impactful.
Gather Usability Feedback
We reveal points of confusion from those to whom it matters the most: your potential customers.
Understand Behavior Patterns
We observe user activity under curated circumstances to uncover patterns and trends.
Execute Impactful Change
We prioritize the updates that are the most efficient use of resources to bring you business success.
Our 5-Step Process:
Understand
What defines success and how can we measure it?
analyze
What do the numbers and patterns tell us about your users?
Strategize
What are the areas of focus to create a new user experience
Test
How are users interacting with the website changes?
Improve
How can we use our findings to increase your sales?
Working with GBDA
We're a family-run business, and that's exactly how we see everyone we work with. Sure, we're all about the work we do, but the real magic? That happens when we team up and collaborate with our partners.
Transparent & Direct
We let you in on every step of our process so you always know what's up.
Collaborative
You're not “clients,” you're partners, and we love bouncing ideas off each other.
Personable
We keep it light and stress free, complete with dad jokes, great chats, and creative games.
Expert Service
Prompt, professional, and expert service for web design. Always immediately responsive to my needs. Having had experience with many other such professionals, GBDA is the go-to service!
—Ditza Katz
Founder of Women's Therapy Center
GBDA Really Cares
Most agencies just kind of get their work done and then move on. GBDA really cares about your success. They really take the time to understand your business to make sure they're driving the most value.
—Matt Harding
Director of Marketing at Joint Relief Institute
More Leads and Sales
They went SO above and beyond my expectations. Within 3 or 4 days after launching new sales landing pages on our website, we already had more leads and sales. Their services paid for themselves 5x over!
—Gail Rubenstein
Founder of Retail Resilient
Easily The Best
I have worked with many different web devs in my time, and I have to say that Great Big Digital is, easily, the best. You all are so respectful and timely in email responses, and it is just a genuine pleasure to work with you.
—Tyler Higginbotham
SEO Account Lead at Digital Position
Website UX FAQs
We don't rely on hunches or intuition, and instead focus on what we can learn from experiments, tests, and analysis. Rather than trying to prove our ideas are right, we seek to provide multiple viable options or ask open-ended questions to allow the users to show what's best. We just sit back and learn, uncovering the best steps to take directly from the source.
Yes, every website can benefit from conversion rate optimization. The specific tactics that we deploy will depend on the site, the traffic, the number of conversions, and how you make money online — whether you have an ecommerce site, a SaaS site, or a lead generation site.
An experiment involves creating alternate designs on your live website that are only visible to certain users, allowing us to measure which performs best using statistics. A test is limited to interaction with your site as it currently exists, allowing us to identify user patterns or to directly solicit feedback for further analysis.
Two ways: ongoing review and by extrapolation from experimentation. By tracking your conversions and how they tie to revenue (if you don't sell things directly on the site), we can estimate the impact based on your site activity and assess it on a regular basis. After running experiments, we can ballpark the expected lift based on the statistics.
"Results" are determined by milestones we set together during our partnership, so there is no 1-size-fits-all timeline. We may determine a tangible result to be a percentage increase in leads/sales, the launch of a new product feature, or aggregate user data in a specific area of focus.
Depending on what we are trying to learn and how, it could be a matter of days, weeks, or months to obtain the "result" of a project. Different methods require varying amounts of time to gather data and technical implementation is dependent on the complexity of the site infrastructure and degree of change.
We work in a collaborative manner, so we design our approach to seamlessly be integrated into your existing workflow. Generally we would say that your team can be involved as much as you are equipped to be if you wish. In some client relationships, we've worked alongside their internal teams of developers, designers, marketing directors, and project managers. In other instances, the GBDA team has operated in its own ecosystem, where all that is needed is a point of contact.
The workflow is flexible and entirely tailored to your needs and the type of project we are working on. But regardless, the main component shared by every relationship is simply open communication.
Tired of Not Moving the Needle?
Fix the parts that actually impact success.